Kim is a consultant and coach, helping organizations identify opportunities, map strategies, and adopt best practices for newsletters and emails, as well as audience and product development more broadly. She is also the director of audience and news product at Devex, where she leads the audience and news product teams through product development, growth, and engagement strategies. Previously, in her role as the senior product manager for emerging platforms and engagement at the Los Angeles Times, Kim owned the product roadmap and strategic vision for off-platform experiences like newsletters, alerts, and podcasts. Before honing in product and engagement work, Kim was a business reporter based in New York City.